• Adapt the leadership approach they take in each situation to effectively
• achieve results through people
• Maximize the effectiveness of their interactions by flexing interaction skills and other actions
• Engage people by considering their personal tendencies and leveraging the opportunities they present.
• Identify the key factors that have the greatest impact on the success of their interactions.

Recorded Webinar

Managing Your Outlook Messages

Thursday, Feb. 16, 2012 Starts at 2pm Click Here to Listen to the recorded webinar. You must log into the PDWS website to have access.

General Description:
Managing the abundance of email messages you exchange with colleagues and clients every day can be a difficult task. See how easy it is to do the things you want your Inbox messages to do. Learn the click and drag method to create one item into another, find any messages quickly and organize messages into folders.

Learning Objectives:

• Use your messages to schedule tasks, set up meetings or create contact.
• Flag messages in your Inbox to create a To Do list.
• Color code messages using category labels that you create.
• Organize messages into groups with folders.
• Find any message quickly.

• Improve your personal productivity by eliminating or changing non-productive behaviors
• Achieve higher levels of efficiency by applying new, more productive work habits

Click the link below to listen to the recorded webinar:
Improving Personal Productivity

Power Performance Webinar - February 2, 2012 @ 2pm

Resolving Conflict in the Workplace

Link to the Recorded Webinar:
Resolving Conflict in the Workplace

In order to view the recording you must have an HCC NetID and Password.


General Description:

This webinar teaches how to recognize that a conflict is escalating and how to minimize damage by using the most appropriate resolution tactic regardless of which stage a conflict is in. Managers also learn the true cost of conflict to an organizations and techniques for handling even the most challenging conflict-related discussions effectively.